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Broadband help

For queries about your TalkTalk broadband service.

Broadband internet not working

Enrico4
First Timer
Private Message TalkTalk
Message 3 of 3

I’ve spoken to talk talk twice and both times they said my internet would be back up but there’s just no internet. The light on the box is blue which means it should be working just fine but when I connect it says there is no internet.

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2 REPLIES 2

Message 1 of 3

Hi there @Enrico4, please confirm if you are still having the same issue so we can have it looked into. Thanks

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Divsec
Community Star
Private Message TalkTalk
Message 2 of 3

Hi @Enrico4 which router do you have? your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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