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Broadband help

For queries about your TalkTalk broadband service.

Broadband losing connection

Qwghlm
Super Duper Contributor
Private Message TalkTalk
Message 10 of 10

My broadband is starting to play up again, losing connection that is cured by turning the router off/on.

 

I'm always worried when I see Openreach playing around in the junction box at the bottom of the road. I swear they swap bad lines over to sort out other peoples connection problems...

 

It's also rained a lot, which is normally when things go wrong as well.

 

Landline is also not as clear as it once was.

 

 

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9 REPLIES 9

Message 1 of 10

Hi Steve

 

Thanks for your reply. DLM may still continue to increase the speed if the connection remains stable.

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Qwghlm
Super Duper Contributor
Private Message TalkTalk
Message 2 of 10

Thanks for checking back.

 

So far it seems to be OK, although download is still slower at around 45Mb/s than the 55 or so I was getting.

 

Regards,

 

Steve

Message 3 of 10

Morning Steve,

 

Just checking back in to see how your connection has been over the last few days?

 

Thanks

 

Michelle

 

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Message 4 of 10

Morning Steve,

 

Thanks for the update. We'll check back in with you in a few days to see how the connection compares and if it has remained consistent.

 

Thanks

 

Michelle

 

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Qwghlm
Super Duper Contributor
Private Message TalkTalk
Message 5 of 10

Afternoon Chris,

 

So far today there has been no problems at all, speed is at about 46Mb/s which is down a bit, but is OK.

 

Maybe Openreach have finished with the junction box?!?!

 

Regards,

 

Steve

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Message 6 of 10

Hi Ellie53,

 

If you still need assistance can you please start your own thread/topic and well be happy to help

Chris

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Message 7 of 10

Hi Qwghlm,

 

How are you getting on, are you still experiencing problems?

Chris

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Ellie53
Newbie
Private Message TalkTalk
Message 8 of 10

My internet went down at midday. My phone was ok though. The router was showing solid orange light even after multi attempts to restart it. As of about 5 minutes ago, it seems to be working again. 

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Qwghlm
Super Duper Contributor
Private Message TalkTalk
Message 9 of 10

Speed is also down to about 38Mb/s when it was in the mid 50's

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