Broadband not available on one side of the street?

[KimJongIl]

Hi all, I'm planning to move house and wanted to schedule TalkTalk switch to the new address, to my surprise none of the odd house numbers (including mine) on the street are listed in your address checker. I also tried with uswitch with the same result - can someone advise the reason for it and how to proceed please? It's a busy residential area, I can't believe that 40+ houses would have no connection there.

Mayburn Avenue EH20 9HE

[sabelo-TT]

@KimJongIl, glad to hear that the mystery is resolved. Should you have any other issues with your TalkTalk services, do get in touch with us 🙂 

[KimJongIl]

Mystery solved, one side of the street has a different postcode than the other, I was given an incorrect one. It's the first time I see an oddity like this but what can you do . 🙂

[sabelo-TT]

@KimJongIl, thank you for this as I do understand. Have you tried getting in touch with our HomeMove team as they will look deeper to the available plans to your new location which will offer much better speeds and a reliable connection using 0345 172 0088 Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed