Broadband not working (BL9 Area)

[levineg1]

Please can somebody help. My broadband went off around 2am this morning and it won't come back on again.

I have tried two different routers and the problem persists.

Fault number REP-11408146

I cannot seem to contact a representative over the telephone anymore. 

[Debbie-TalkTalk]

Hi levineg1

Thanks for your reply.

I can't see any reported issues. If you do experience any further issues then please post back on this thread to let us know.

Debbie

[levineg1]

I believe it is back on now 🙂 What was the actual problem??  How do you get support from Talk talk when there is a problem? There doesn't seem to be anyone available outside of 9 till 7.

[Debbie-TalkTalk]

Hi levineg1

Do you have a test socket?

[levineg1]

Connected to master socket and still no service.

Two different routers tested and same result - won't connect 😞

[Debbie-TalkTalk]

Hi levineg1

I'm really sorry to hear this.

I will run some tests on the line. Is the router connected at the test socket at the moment?

Thanks