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Broadband help

For queries about your TalkTalk broadband service.

Broadband speeds slow suddenly

Saleem786
First Timer
Private Message

on ‎07-02-2023 12:39 AM

Message 3 of 3

A week ago, I have been getting 3-4mb/s download speeds. Whenever I download like a video, this is the speed I get. Now I'm getting around 1mb/s on all my devices? What solutions are there to fix this? This should not be happening and it is getting irritating as this happened before.

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎08-02-2023 07:05 AM

Message 1 of 3

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎07-02-2023 11:24 AM

Message 2 of 3

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. If you log into the router, what speeds does it show for the internet connection (normally in the initial dashboard area if a Wi-Fi hub)?
3. If you have any wired connections, are they affected in the same way as wireless ones?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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