VPN NOT WORKING WITH FAST 5364 ROUTER

[elliotmv]

Hi.

My router seems to block VPNs connecting to SQL databases owned by AWS, and I need to do that to be able to access the databases for my work. I've found some forum posts that had the exact same issue and seem to have the exact same router as me and changing it fixed their problem.

https://community.talktalk.co.uk/t5/Broadband/VPN-not-working-with-Fast-5364-router/td-p/2564869

It seems like getting a new router fixed it for these guys people. Can anyone help? Thanks! 

[Karl-TalkTalk]

Hi

Did you restart or facrtory reset - this will cause it to make a call to our ACS server to register.

Karl.

[elliotmv]

Hi @Karl-TalkTalk . Restarted it about 10 mins ago

[Karl-TalkTalk]

Hi

I cant find a device with this serial number in our database.

Can you try a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router. 

This should allow it to re-register in our device database.

Thanks  

Karl. 

[Debbie-TalkTalk]

Hi elliotmv

Do you have the serial number from the new router? I can then try and locate the details.

Please send the serial number to me by Private Message.

Thanks again.

[elliotmv]

Hi @Debbie-TalkTalk I don't have a landline sorry. I think all the info required is on my account now as Karl managed to sort it out with the old router back in September. Thanks

[Debbie-TalkTalk]

Hi elliotmv

Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[elliotmv]

@Karl-TalkTalk hi Karl. I've just had a new talktalk router arrive and I've got the same problem as in this thread. Could you please look into it? Thanks VPN NOT WORKING WITH FAST 5364 ROUTER 

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[elliotmv]

All working, cheers @Karl-TalkTalk 

[Karl-TalkTalk]

Hi

Should be done. Give the VPN a test.

Karl.

[Karl-TalkTalk]

Ok, pushing it now.

Karl.

[elliotmv]

Yes @Karl-TalkTalk no worries 

[Karl-TalkTalk]

Hi

l'll need to make a change to the router, will knock you off line for about 5 minutes.

Am I ok to do this now ?

Karl.

[elliotmv]

Thanks. Have added account number under private notes @Karl-TalkTalk 

[Karl-TalkTalk]

Hi

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'

Thanks  

Karl.   

[elliotmv]

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