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Broadband help

For queries about your TalkTalk broadband service.

Broadband stopped working this morning and will not reboot

ChristoffBas
Whizz Kid
Private Message TalkTalk

on ‎07-01-2026 11:23 AM

Message 166 of 166

My broadband was working fine up until 9.15am this morning, but then stopped.

I have rebooted the router several times now, leaving for over 20 mins in between.

It has been flashing from orange to white.

Please help!

Thanks

Chris

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165 REPLIES 165

siphosethu-TT
Support Team
Staff
Private Message
In response to ChristoffBas

‎07-01-2026 11:42 AM - edited ‎07-01-2026 12:39 PM

Message 161 of 166

Thank you for confirming that for me, do you have any active monitoring for life threatening health reasons which is solely dependent upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector.

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ChristoffBas
Whizz Kid
Private Message TalkTalk
In response to siphosethu-TT

on ‎07-01-2026 11:40 AM

Message 162 of 166

We don't have a landline phone. The router light is constantly orange now.

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siphosethu-TT
Support Team
Staff
Private Message

on ‎07-01-2026 11:32 AM

Message 163 of 166

Please confirm if your telephone is working fine or are you having issues with that as well? 

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ChristoffBas
Whizz Kid
Private Message TalkTalk

on ‎07-01-2026 11:29 AM

Message 164 of 166

Yes I am.

Thanks

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siphosethu-TT
Support Team
Staff
Private Message

on ‎07-01-2026 11:26 AM

Message 165 of 166

Hi there @ChristoffBas, please confirm if you are currently at home so we can have this looked into? 

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