Broadband stopped working this morning and will not reboot

[ChristoffBas]

My broadband was working fine up until 9.15am this morning, but then stopped.

I have rebooted the router several times now, leaving for over 20 mins in between.

It has been flashing from orange to white.

Please help!

Thanks

Chris

[ChristoffBas]

Yes I switched it off for over 20 mins before rebooting.

[siphosethu-TT]

I just need to capture details of the checks you've completed previously. Since you've already told me you've rebooted the router you won't need to repeat that as I've captured it down. 

Have you switched your router off for a full 20 minutes before powering it back up again?

[ChristoffBas]

Thank you

[siphosethu-TT]

Thanks again, please bare with me while I run a line check.

[ChristoffBas]

No I don't.

[siphosethu-TT]

Thank you for confirming that for me, do you have any active monitoring for life threatening health reasons which is solely dependent upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector.

[ChristoffBas]

We don't have a landline phone. The router light is constantly orange now.

[siphosethu-TT]

Please confirm if your telephone is working fine or are you having issues with that as well? 

[ChristoffBas]

Yes I am.

Thanks

[siphosethu-TT]

Hi there @ChristoffBas, please confirm if you are currently at home so we can have this looked into?