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Broadband help

For queries about your TalkTalk broadband service.

Buffering continued loss of internet connection

karenpault
First Timer
Private Message TalkTalk
Message 3 of 3

I'm experiencing buffering and the continued loss of my Internet connection. 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi karenpault

 

Thanks for updating your Community Profile.

 

I've completed a line test which hasn't detected any faults and the line is in sync at just under 40mb.

 

Would you like me to send a replacement router for testing to see how the connection compares?

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 3

Hi karenpault

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

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