My SageCom Router Seems to be bricked

[yjiang]

This morning, I rebooted my Sagecom WiFi router and then lost Internet and WiFi connection. The router continued showing flash ambient light.

I cannot find WiFi Access Point even 1 hour after reboot. Then I connected my Laptop to WiFi router through Ethernet cable but still cannot get IP address from WiFi router. 

Now I used my own WiFi router and connected to Internet successfully. The broadband work well but Sagecom does not work at all.

I checked my TalkTalk account, in my device page, I was told that my Sagecom router was updated to new Firmware. It seems that the WiFi router was rebooted during firmware update.

Is it possible replace my broken WiFi router?

[Debbie-TalkTalk]

Hi @yjiang 

That's great, thanks for confirming 🙂

Debbie

[yjiang]

Hi Debbie:

I have received the new router and sent back the old one. Thanks a lot.

[Debbie-TalkTalk]

Hi @yjiang 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @yjiang 

No problem 🙂

[yjiang]

Debbie:

Thanks a lot!

[Debbie-TalkTalk]

Hi @yjiang 

I'm really sorry to hear this.

I've ordered the replacement router for you, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie