cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

My SageCom Router Seems to be bricked

yjiang
Participant
Private Message TalkTalk
Message 4 of 4

This morning, I rebooted my Sagecom WiFi router and then lost Internet and WiFi connection. The router continued showing flash ambient light.

 

I cannot find WiFi Access Point even 1 hour after reboot. Then I connected my Laptop to WiFi router through Ethernet cable but still cannot get IP address from WiFi router. 

 

Now I used my own WiFi router and connected to Internet successfully. The broadband work well but Sagecom does not work at all.

 

I checked my TalkTalk account, in my device page, I was told that my Sagecom router was updated to new Firmware. It seems that the WiFi router was rebooted during firmware update.

 

Is it possible replace my broken WiFi router?

0 Likes
3 REPLIES 3

Message 2 of 4

Debbie:

 

Thanks a lot!

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi @yjiang 

 

I'm really sorry to hear this.

 

I've ordered the replacement router for you, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie