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Monday
This morning, I rebooted my Sagecom WiFi router and then lost Internet and WiFi connection. The router continued showing flash ambient light.
I cannot find WiFi Access Point even 1 hour after reboot. Then I connected my Laptop to WiFi router through Ethernet cable but still cannot get IP address from WiFi router.
Now I used my own WiFi router and connected to Internet successfully. The broadband work well but Sagecom does not work at all.
I checked my TalkTalk account, in my device page, I was told that my Sagecom router was updated to new Firmware. It seems that the WiFi router was rebooted during firmware update.
Is it possible replace my broken WiFi router?
yesterday
yesterday
Debbie:
Thanks a lot!
yesterday
Hi @yjiang
I'm really sorry to hear this.
I've ordered the replacement router for you, please allow 24-48hrs for this to arrive.
Please let us know how you get on.
Thanks
Debbie