Disable Wi-Fi Optimisation on my Sagecom router please

[mshaun55]

Please can someone disable Wi-Fi Optimisation on my Sagecom router?

[Karl-TalkTalk]

Hi

There is nothing further we can do, we do not have access to turn optimisation off.

Personally, I use my own router to avoid this.

Karl.

[mshaun55]

@Karl-TalkTalkThanks but the Wi-fi Channel reverted back to 1 today, it is still not staying on 6. Any other ideas please?

[Karl-TalkTalk]

Hi

The channels will be managed by Wi-Fi Optimisation. 

We cannot disable this but I do have a little scope to make some changes in the settings, I've ade a small change, see if this helps.

Thanks  

Karl. 

[mshaun55]

@Anonymous Thanks, but an extender would not be beneficial as the channel would remain the same. Even next to the router there is zero Wi-Fi signal unless it is set to Channel 6.

Is there any reason why manual channel option is available in the router settings page, but it still changes by itself? I feel if you manually set a channel it should stay fixed.

[Anonymous]

Morning,

Would you like us to send a wifi extender to see how the wireless connection compares?

Michelle

[mshaun55]

@Anonymous The issue is the Wi-Fi channel won't stay on the manual one I select (Channel 6), it reverts to Channel 1 or 11 after a period of time which causes me to lose my wireless connection and then I have to use my desktop computer that is connected by Ethernet to change the channel again back to 6. This is quite inconvenient.

Is there anything that could be done to resolve this issue please?

[Anonymous]

Morning,

Unfortunately we are no longer able to switch off the wifi optimisation. This was a business decision made around 1 year ago. What issues are you experiencing with your wifi connection please?

Thanks

Michelle

[Gliwmaeden2]

It was a business decision, @mshaun55.

Have not seen optimisation disabled for around 6 months or so.

We'll see what happens, but, as Divsec says, don't get your hopes up too high.

[Divsec]

@mshaun55 the team here will try for you but I am not optimistic. Some super star in the deep background invisible to real people decided it was a good idea.

[mshaun55]

@DivsecThanks for your reply, any ideas on who would be able to assist please? I am not sure why this feature is enabled by default as I have to keep requesting for it to be disabled.

[Divsec]

Hi @mshaun55 if only we could. The staff here are no longer able to do this but could be able to request it.

Remember it reactivates every time your router is reset or firmware updated.