Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

CHANNEL/BAND SELECTION

seamawr
First Timer
Private Message TalkTalk

on ‎15-02-2024 06:23 PM

Message 4 of 4

MY ROUTER HAS 4 DEVICES ON 2.4 AND 3 ON 5GHZ. I NOW HAVE A WIFI DOORBELL THAT CAN ONLY CONNECT TO 2.4 . HOW DO I FORCE IT TO CONNECT NOT TO BAND 2 THE 5GHZ AND GET IT TO CONNECT TO BAND1 2.4GHZ

 

Labels:
0 Likes
3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎16-02-2024 06:33 AM

Message 1 of 4

Hi seamawr

 

My doorbell also connects on 2.4ghz, have you split the SSID's?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

martswain
Philosopher
Private Message TalkTalk

on ‎16-02-2024 05:37 AM

Message 2 of 4

If it is only 2.4 GHz capable then there is no way it will try or be able to connect to the 5 GHz band.

0 Likes

Divsec
Community Star
Private Message TalkTalk

on ‎15-02-2024 08:11 PM

Message 3 of 4

Hi @seamawr I'm guessing you already tried and failed following the doorbell  instructions? If so best way is to temporarily disable the 5ghz in the router interface. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026