For queries about your TalkTalk broadband service.
on 22-03-2022 01:30 PM
Hello. I can't connect to VPN. I have checked my router and its version SG4K100130. My IT department says that PPTP is blocked. Please can you advise. I need to work.
Thank you
Debbie
on 22-03-2022 02:16 PM
Hi Debbie
I'm so glad to hear this.
I will feed this back, apologies for this.
If you do experience any further issues then please let us know.
Thanks
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on 22-03-2022 02:12 PM
It works. Thank you so much.
Also, if you liase with Talktalk customer services team, perhaps they could be told its an easy fix and an engineer visit isn't necessary!
on 22-03-2022 02:09 PM
The router firmware has now updated. Please can you retest and let us know how you get on.
on 22-03-2022 02:02 PM
I will do this now, please can you keep the router switched on and I will post back here as soon as its been updated.
on 22-03-2022 02:00 PM
Yes please
on 22-03-2022 01:41 PM
Apologies for this. I will need to make a change to your router firmware. Will it be ok if I do this now?
