Can't connect to work VPN

[crosa]

Hi,

I'm currently unable to connect to my work vpn. If I disconnect my laptop from my home wifi and use my mobile hotspot, it connects without any issues. Can anyone help please? Please see details below:

- TalkTalk Wi-Fi Hub 2
- version SG4K100136

Thanks

[Debbie-TalkTalk]

Hi crosa

That's great news, thanks for letting us know 🙂

Debbie

[crosa]

Hi. Thank you all for the replies and comments. The vpn is working fine now.

[Debbie-TalkTalk]

Hi @crosa 

Is your VPN connection working ok now?

[Debbie-TalkTalk]

Hi crosa

Apologies for this. I've made a change to your router firmware, please can you retest?

Thanks

Debbie

[Skynet_TX]

Hi @crosa,

That firmware version is known to have VPN connectivity issues in certain circumstances. The support team here won't be around now until Monday (or more likely Tuesday), when they return they may be able to arrange for your router to be updated to a different firmware version that is more reliable with VPN connectivity.