Cancelling talk talk service

[Emilypotter89]

I have been trying to phone up to cancell my broadband and also I have been billed this month although I shouldn't have been. 

There should be a note on my account regarding my previous phonecall which I was either going to have my account paused or cancelled when I find i new property as I have recently had a house fire hense why I don't require broadband. 

Can someone call me or help  asap

[nambuso-TT]

In the meantime please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

[nambuso-TT]

Hi there Emilypotter89. I am very sorry to hear this.  We won't be able terminate your services in this department however I can check the reason why you have been billed as you did mention that you should have not been billed.

I will also be able to discuss the state of your account currently. 

As this is account specific. I will explain to you privately. Thanks

[ferguson]

Unfortunately this is not something that can be dealt with here on the community. You will need to continue with customer services directly.