Connected to VPN but can’t access a shared folder

[JakeCrawford]

I am connected to my company’s VPN but cannot access a shared folder when working at home from my wifi-I have tried multiple devices and had the same problem but only when working from home. If I use a different wifi network or even my hotspot, it works. 

The VPN itself is working, I just cannot access one folder. IT have investigated this thoroughly and I am the only one experiencing this issue-I need it fixed as soon as possible as I cannot work without it. 

[JakeCrawford]

Yes it comes up saying the file is not accessible and I don’t have permission to use this network resource and that the network path is not found. 

IT have checked this our end and there are no blocks on my account (I can access the folder when I’m in different locations)

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Can I just confirm, do you see a specific error message when trying to access this folder?

Thanks