For queries about your TalkTalk broadband service.
on 09-06-2022 02:34 PM
I need help in connecting my arlo security cameras I have tried now for hours arlo have said I need to check ports 123,443 and 80 are open. I have been on live chat and this is still not resolved I am on live chat to arlo and all they said is I need these ports open I have changed my frequency to 2.4 so that's done please help this is so stressful I cant belive how hard this would be
on 10-06-2022 10:51 AM
You will need to do similar with any set of cameras if you want more than one, but the choice is yours.
Keith
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on 10-06-2022 10:43 AM
Thanks for help but there going back to the shop there not worth the hassle
on 10-06-2022 09:42 AM
I will wait until you confirm if it is possible to do as I suggested in my last post, before going any further.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 09-06-2022 04:37 PM
Sorry yes
on 09-06-2022 04:35 PM
As you have said it is the WiFi Hub Black, then I assume it is the Huawei.
This will need a bit of planning before jumping in & configuring nine port forwarding rules. From the app or whatever you want to control these cameras from, can you configure different port numbers, as you will need ports 80, 123, & 443 on different port numbers for each camera, that will come in via the internet, the router will match on these ports & convert them back to 80, 123 & 443 to the correct camera?
The sort of thing I am talking about is:-
Camera 1
TCP port 1080
TCP port 1123
TCP port 1443
Camera 2
TCP port 2080
TCP port 2123
TCP port 2443
Camera 3
TCP port 3080
TCP port 3123
TCP port 3443
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 09-06-2022 04:35 PM
Huawei
on 09-06-2022 04:27 PM
@Yvonnepete there are two HUBS, one made by Sagemcom, the other Huawei, please have a look at the label on the back, you may need to remove the pull-out WiFi info card.
on 09-06-2022 04:21 PM
I have three camera's and need to set up individual and I have a black WiFi hub the new one
on 09-06-2022 03:36 PM
Please can you answer all of my questions in my previous post:-
What make/model of TalkTalk router are you using?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 09-06-2022 03:28 PM
Hi what it is I have three new cameras and everytime I try to set them up it can't find them on the WiFi the qr code scans now arlo said I need a frequency of 2.4 I have changed this today with the help from talk talk but arlo said I need a port open 123,443 and 80 which I don't think they can do only one tech apologised
on 09-06-2022 03:08 PM
By open, I assume you mean that you need to forward these ports to the camera? How many of these cameras do you have and what make/model of TalkTalk router are you using? When I know this I should be able to help you.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?