Everything is plugged in fine, we have tried resetting router, everything is fine but randomly the connection just drops sometimes for 1 minute, sometimes for over 20 minutes, this isn't helping when working from home. Please help us.
Could you please answer Keith's question and update your community profile to include your:
Name
Telephone number
Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
When this happens, what is the state of the light on the front of the router (assuming a Wi-Fi Hub)?
The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
