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Broadband help

For queries about your TalkTalk broadband service.

Connection dropping out over the past week, several times a day

MrsMcG
First Timer
Private Message

on ‎02-03-2023 11:03 AM

Message 3 of 3

Everything is plugged in fine, we have tried resetting router, everything is fine but randomly the connection just drops sometimes for 1 minute, sometimes for over 20 minutes, this isn't helping when working from home.  Please help us.

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎02-03-2023 01:35 PM

Message 1 of 3

Hi MrsMcG,

 

Could you please answer Keith's question and update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

 

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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KeithFrench
Community Star
Private Message TalkTalk

on ‎02-03-2023 01:25 PM

Message 2 of 3

When this happens, what is the state of the light on the front of the router (assuming a Wi-Fi Hub)?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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