For queries about your TalkTalk broadband service.
on 04-09-2024 08:54 AM
Having frustrating issues with my talktalk router not being able to connect with my Blink Sync Mod2. The module, which controls my security cameras, works on 2.4 GHz freq. Whenever I try to pair the router and SM I get the incorrect password error. (I know it’s correct)
ironically, if I plug in a tp link WiFi extender the SM will connect. However, it’s hit & miss and is unreliable.
I’ve tried powering off the router, Sync Mod, resetting, persistence with trying to connect all without success.
My system has previously worked so I’m at a loss why I can’t connect with the router.
Help !!!
on 05-09-2024 05:29 PM
Any ideas re this issue of connecting Sagemcom router and Blink Sync Module 2 please ??
andyb
on 05-09-2024 04:31 PM
When going into router dashboard I can’t get into
Talktalk WiFi Hub…it throws me back to the login screen every time.
on 05-09-2024 04:25 PM
Sorry, I’ve been using iPhone 15 and iPad Air in attempting to do this.
on 05-09-2024 04:21 PM
I’ll try another factory reset.
then I’ll try to get into logs as you advise, thanks
on 05-09-2024 04:18 PM
Hi
Oh yes, loads of times.
factory reset router too.
My other devices connect to the router without issue, but the Sync Mod is not playing ball.
cheers
on 05-09-2024 04:15 PM
Have you disabled either WiFi band, as there is a bug associated with re-enabling them? If you have the only way around it is to perform another factory reset?
What sort of device are you trying to access the router UI, a PC or a mobile one?
Please can you PM me a section of the system log covering the time when a connection fails. This can be found by going to:-
Dashboard > See internet settings > Manage advanced settings > TalkTalk Wi-Fi Hub > Maintenance > Logs
Don't worry about all of the DNS errors you are likely to see, they are a minor bug. Just copy & paste everything from that time period & I will extract what I need.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 05-09-2024 04:13 PM
I'm scratching my head here. I have a Blink Sync Module 2 and it connects just fine on a dual band router. Have you tried a reset of the module itself?
on 05-09-2024 04:08 PM
P.S.
i tried to connect using only the 2.4 GHz band. No joy.
on 05-09-2024 04:07 PM
Hi
followed your advice but unfortunately still no connection between my router and sync module.
it should work on 2.4 GHz band. I went into my router Dashboard setting but it would only allow me to disable/enable the 5GHz band. I couldn’t get into the WiFi hub settings (it kept throwing me back to the login stage)
hope this helps….
on 05-09-2024 11:41 AM
Hi @andyb101
OK, thanks for that, you either have the FAST5364 or FAST5464, but they are identical with the exception of a phone port on one, which currently is of no concern.
The problem is that some smart device apps (I have no idea if the Blink one suffers from this or not), they are not written in a way that supports a dual-band router. Alas, these have been around for years now.
You need to leave both bands using the same network name normally, but there is no problem changing the 5GHz one to something else on a temporary basis. To do this, log into the router & go to:-
Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 5Ghz gear icon > Basic
In there change the SSID field to say append 5G onto the end of the existing network name & leave the password the same. Submit that & then try to connect the Blink device via the app. Assuming that connects OK, then rename the 5GHz band on the router back to what it was originally.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 05-09-2024 10:53 AM
It’s a new Sagencom router ( can’t find model number)
I use the Blink app to try and connect the sync mod2 to the router. I enter WiFi and. Router passwords manually as shown on the router.
tried a Router factory reset today.. still no connection between Sync mod and router.
on 05-09-2024 10:42 AM
Hi @andyb101
Whilst I have no direct experience with this device, from my point of view it is a wireless device just like any other & therefore shouldn't be a problem. Please can you clarify a couple of quick points:-
Thanks
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 05-09-2024 08:43 AM
on 05-09-2024 08:40 AM
I do have a lot of threads that I am dealing with today, but I will try and investigate this one later today.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 05-09-2024 07:14 AM
Morning,
@KeithFrench - Have you come across this before, or have any suggestions please?
Thanks
Michelle
on 04-09-2024 02:39 PM
Hi Thanks for your suggestion. Unfortunately after trying your method 3 times, the SM didn’t connect to my router. I continue to get a steady red light on the SM.
on 04-09-2024 02:04 PM
Sensitive information should never be posted in the public thread, @andyb101.
You must leave it in the profile area, which only you and staff can access, rather than the whole world!
Go via your avatar; settings; drop down menu....
Personal Information: add the Talktalk phone number or account number. SAVE CHANGES.
on 04-09-2024 01:57 PM - last edited on 04-09-2024 01:59 PM by Gliwmaeden2
Account no XXXXXX REMOVED FOR SECURITY REASONS
on 04-09-2024 01:24 PM
I had the same.. had the new Eero 6 sent to me .. the SM on my Blink really didnt like it. So had to do a hard reset on the firmware.
Press and hold the reset button on the SM in with a pin and keep it held/pressed in.
Unplug the SM from the power cable
Count to 10
Replug the power cable and then release the reset button.
It will reset the firmware and then you should be able to add the SM to your system. Worked for me.
on 04-09-2024 01:19 PM
OK thanks. Could you add your TalkTalk home telephone number or account number to your community profile and let us know when you done this
Thanks
Chris
Chris, Community Team
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