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For queries about your TalkTalk broadband service.

Contacted by TalkTalk Apparently for Free Line Upgrade

TheCatInTheSky
Popular Poster
Private Message

on ‎09-12-2021 09:14 AM

Message 2 of 2

Hi,

 

We have been contacted via email and telephone by what appeas to be TalkTalk asking us if we'd like to upgrade our fibre to a direct line which would be faster. They say it is free as they are upgrading lines in our area - we are very suspicious about it.

 

The first time was a few months ago via telephone, then the latest time via email was last week. The numbers to contact are different on each occasion.

 

Can anyone confirm if this offer is genuine, or is it a scam?

 


Lisa.

1 REPLY 1

KeithFrench
Community Star
Private Message TalkTalk

on ‎09-12-2021 10:38 AM

Message 1 of 2

I believe some customers are being offered this, probably due to a lack of serviceable cables from the fibre cabinet to your property, but that does not in any way guarantee this is the case where you are.

 

Make sure that your Community Profile is up to date, so as TalkTalk can identify your account from your Community username. They will then respond to you as soon as they can.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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