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router failure

AnnaF
First Timer
Message 4 of 4

I have had 2 engineers in one week to fix a problem with broadband connection frequently dropping out. The second thought there was a problem with the router, He changed all the cables and it seemed OK but less than an hour after he left we lost broadband again and it is constantly cutting out and reconnecting. Can I have a replacement router?

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3 REPLIES 3

Message 1 of 4

Hi AnnaF,


I've replied to your PM

Chris

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Debbie-TalkTalk
Support Team
Message 2 of 4

Hi AnnaF

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

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Divsec
Community Star
Message 3 of 4

Hi @AnnaF the staff here will help but please add your landline phone number to your community profile so they can identify your account (please don't post it here)

I don't work here and all my opinions are my own.