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Broadband help

For queries about your TalkTalk broadband service.

router failure

AnnaF
First Timer
Private Message

on ‎07-12-2021 10:45 AM

Message 4 of 4

I have had 2 engineers in one week to fix a problem with broadband connection frequently dropping out. The second thought there was a problem with the router, He changed all the cables and it seemed OK but less than an hour after he left we lost broadband again and it is constantly cutting out and reconnecting. Can I have a replacement router?

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3 REPLIES 3

Chris-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎09-12-2021 11:39 AM

Message 1 of 4

Hi AnnaF,


I've replied to your PM

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎07-12-2021 10:59 AM

Message 2 of 4

Hi AnnaF

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Divsec
Community Star
Private Message TalkTalk

on ‎07-12-2021 10:56 AM

Message 3 of 4

Hi @AnnaF the staff here will help but please add your landline phone number to your community profile so they can identify your account (please don't post it here)

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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