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Broadband help

For queries about your TalkTalk broadband service.

DHP-300AV

Nicolesb
First Timer
Private Message

on ‎28-06-2023 05:51 PM

Message 6 of 6

One of my D-Link powerline adaptors has stopped working ie nothing lights up when I plug it into a live socket. Should I buy a new one or ask Talktalk for a replacement?  Nicole

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Nicolesb

on ‎29-06-2023 11:31 AM

Message 1 of 6

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Nicolesb
First Timer
Private Message
In response to Karl-TalkTalk

on ‎29-06-2023 11:26 AM

Message 2 of 6

Thank you!

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Nicolesb

on ‎29-06-2023 10:40 AM

Message 3 of 6

Hi

 

I've a new set of adapter on the way to you.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Nicolesb
First Timer
Private Message
In response to Karl-TalkTalk

on ‎29-06-2023 10:31 AM

Message 4 of 6

Hi  thanks for getting back to me. I have added my number. I have recently moved but I don’t think that is the issue as one of the adapters is working and lighting up but the other doesn’t. Any help would be appreciated.

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎29-06-2023 06:39 AM

Message 5 of 6

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 


We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

 

We will then reply via this thread in our Community with any further advice or next steps.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done.


Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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