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Broadband help

For queries about your TalkTalk broadband service.

DLM reset needed.

user_01234
Popular Poster
Private Message

on ‎01-12-2021 12:35 PM

Message 3 of 3

Openreach came out today to fix our line. Our phone's now working but our connection is still below 2mb from all the line fault drop outs. Before the line fault it was around 10mb. Apparently a DLM reset should fix this.

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎01-12-2021 01:18 PM

Message 1 of 3

Hi user_01234

 

I have optimised the connection and your line is now in sync at 9.2mb.

 

Please let us know how the connection/speed compares over the next few days.

 

Thanks

 

Debbie

 

 

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Divsec
Community Star
Private Message TalkTalk

on ‎01-12-2021 01:14 PM

Message 2 of 3

Hi @user_01234 switch off the router for 30 minutes then back on this should do the trick. Please  do let us know how you get on 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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