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Connection goes down many times per day. Seems to be getting worse.

alex7281
Chatterbox
Message 6 of 6

I have a Fibre 150 contract using an MT992 Fibre modem and a Sagemcom Fast 5364-3.T8 router.

 

The connection has been rock solid for several years, up until a few weeks ago when it started to drop out. Sometimes it comes back by itself after a few minutes and sometimes it requires the router to be rebooted. (This has nothing to do with WiFi. The problem is with a wired connection.)

 

Recently the problem has been getting worse. I counted seven disconnections yesterday, but I think the true number is higher. This is making it increasingly hard to use the internet to do any serious work. Please would you look into this. Thank you.

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5 REPLIES 5

Message 1 of 6
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alex7281
Chatterbox
Message 2 of 6

Thanks, will do!

Message 3 of 6

Hi Alex

 

Thanks for your reply.

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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alex7281
Chatterbox
Message 4 of 6

Thank you for the quick reply.

 

If you think a new router might possibly fix the problem, then yes I'd be grateful if you sent one.

 

Thanks,

Alex

 

Debbie-TalkTalk
Support Team
Message 5 of 6

Hi alex7281

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults but I can see re connections on the line.

 

Would you like me to send a replacement router for testing first so we can rule this out? The next step following this will be to arrange an Openreach engineer visit.

 

Thanks

 

Debbie

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