Damaged power cable for Wi-Fi hub

[Kayleigh294]

Hi,

We have a loose connected in our power cable and our hub loses power very easily. Looking to replace this but can’t find where to order from. Can anyone help?

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Skynet_TX]

Hi @Kayleigh294,

The support team here would be able to send you a new router (together with all of the cables) if your current equipment has developed a fault. However they probably won't be around now until Monday.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

• Your name
• Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
• An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

They will hopefully be able to reply early next week.