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For queries about your TalkTalk broadband service.

Do I stay with TalkTalk or swap over to BT?

Marion1022
Conversation Starter
Private Message
Message 2 of 2

Hi,

 

Yesterday, I had a visit from an agent from BT/EE offering me an upgrade and cheaper rates than I have with TalkTalk.  

They offered me a plan for Full Fibre Internet at £30.99 for 100Mb plus an extra £5.00 landline charge, totalling £35.99, (With TalkTalk I pay £34.27 for Fast Broadband, plus a charge of £3.00 for Anonymoud caller reject, making a total of £37.27 a month).  On top of this, my phone would be upgraded to Digital Voice (£7.00 charge and 700mins).  I believe that all landline phones will be getting an upgrade to Digital by the year 2025.

My latest bill from TalkTalk was for £40.02.  As the difference in price between TalkTalk and BT will only be £3.00 less, I'm wondering now if swapping over would be worth it.  I might consider staying with TalkTalk if I was offered the same sort of plan at a reasonable and acceptable price.  

An engineer has been booked to call at the house on Wednesday 20th July between 1pm and 6pm, so I need to make a decision.  I have been with TalkTalk for quite some time now and I would be going into unknown territory should I decided to swap over to BT.  I haven't had any problems with TalkTalk, and they have helped me in the past with a couple of problems I had at the time which I'd been satisfied with.

Awaiting your reply.

 

Kind regards,

Marion Lloyd

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ferguson
Community Star
Private Message TalkTalk
Message 1 of 2

If you want to discuss your options with TalkTalk then call, or Chat with the customer loyalty team, details and opening hours can be found here:

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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