Don't have internet
on 24-06-2023 05:32 AM
Message 24 of 24
My router flashing amber and white lights... and now is solid amber
#No internet at all..
YY
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23 REPLIES 23
on 27-06-2023 01:24 PM
Message 1 of 24
Great news, thanks for letting me know 🙂
Chris, Community Team
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on 27-06-2023 01:00 PM
Message 2 of 24
Hello
The engineer fixed the issue
Thank a lot
YY
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on 26-06-2023 11:19 AM
Message 3 of 24
No problem 🙂
Chris, Community Team
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on 26-06-2023 10:51 AM
Message 4 of 24
Ok
Thank you for that
YY
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on 26-06-2023 10:49 AM
Message 5 of 24
If you don't hear anything by Thursday just bump the thread and I'll check for updates
Chris, Community Team
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on 26-06-2023 10:43 AM
Message 6 of 24
Ok
YY
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on 26-06-2023 10:41 AM
Message 7 of 24
Line test is still picking up a potential fault so I've raised this to Openreach for investigation. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home
Chris
Chris, Community Team
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on 26-06-2023 10:29 AM
Message 8 of 24
OK thanks. I'll just run another line test and get back to you
Chris
Chris, Community Team
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on 26-06-2023 10:27 AM
Message 9 of 24
Ok its on now
YY
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on 26-06-2023 09:46 AM
Message 10 of 24
OK thanks 🙂
Chris, Community Team
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on 26-06-2023 09:45 AM
Message 11 of 24
Ok I'll switch it off and will text again after 30 min
YY
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on 26-06-2023 09:43 AM
Message 12 of 24
Could you just try switching your router off for 30 minutes, then switch back on and retest. If it's then still not connecting we'll need to arrange an engineer visit to investigate further
Chris
Chris, Community Team
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on 26-06-2023 09:15 AM
Message 13 of 24
Yes its only the router connected to the micro filter
YY
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on 26-06-2023 09:13 AM
Message 14 of 24
Thanks, so do you just have the router connected to the test socket via a micro-filter and no other devices connected?
Chris
Chris, Community Team
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on 26-06-2023 09:12 AM
Message 15 of 24
Is connected yes
YY
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on 26-06-2023 09:11 AM
Message 16 of 24
OK thanks. Is your router currently connected to the test socket, if you have one? - Your guide to main phone sockets - TalkTalk Help & Support
Chris, Community Team
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on 26-06-2023 09:08 AM
Message 17 of 24
I don't use the telephone service
Only internet
YY
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on 26-06-2023 09:05 AM
Message 18 of 24
OK, no problem. Line test is picking up a potential problem, are you experiencing any problems with your telephone service?
Chris
Chris, Community Team
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on 26-06-2023 08:54 AM
Message 19 of 24
Yes please
I think the router have some issues
I did everything from turning off for 20 min to reset the factory settings
Is still solid amber light
YY
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on 26-06-2023 08:50 AM
Message 20 of 24
Hi Yotov,
How are you getting on, do you still need assistance?
Chris
Chris, Community Team
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