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Downstream line rate

IA003
Popular Poster
Message 14 of 14

Hey,

 

When I upgraded to Fibre 65, my downstream line rate was about 65000 kbit/s. However, it has seemed to start going lower and i now at 56000 kbit/s. I have not moved the router since I upgraded. 

Anyway I could get it back to 65000?

I don't have a phone line. 

 

Thanks

fadam
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13 REPLIES 13

Message 1 of 14

Morning,

 

I'm glad to hear this and thanks for the update 🙂

 

Thanks

 

IA003
Popular Poster
Message 2 of 14

hey,

 

I received a text from TalkTalk yesterday. They told me that they fixed and repaired the line at my home. 

I restarted my router today and my speed is now back up to 63000. 

 

Thanks Chris! Much appreciated  

fadam
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Message 3 of 14

Message 4 of 14

sure will do

 

fadam
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Message 5 of 14

No problem, if you don't hear anything within 72 hours please bump the thread and we'll check for updates


Chris

Message 6 of 14

ok.

 

Thanks Chris!

fadam
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Message 7 of 14

OK thanks. I've logged this out to BT Openreach as a non-appointed task. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

 

Chris

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Message 8 of 14

I have the router plugged into the test socket. 

 

I have 2 other sockets in my home. However, I am not sure if they work or not.

I cannot connect my router to the other 2 because there are no electric outlets near them.

 

Thanks

fadam
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Chris-TalkTalk
Support Team
Message 9 of 14

OK thanks. Line test is picking up a potential voice (telephone) fault. Is your router currently connected to your Test Socket?

 

How many telephone sockets do you have in your home?

Chris

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Message 10 of 14

I don't have a telephone handset. 

fadam
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Message 11 of 14

Do you have a telephone handset that you can connect to your telephone socket to check for a dial tone and any noise on your line?

Chris

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Message 12 of 14

I just have my broadband connected to the socket.

fadam
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Chris-TalkTalk
Support Team
Message 13 of 14

Hi IA003,

 

When you say that you don't have phone line, do you mean that you don't have a landline telephone connected?

Chris

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