Downstream line rate

[IA003]

Hey,

When I upgraded to Fibre 65, my downstream line rate was about 65000 kbit/s. However, it has seemed to start going lower and i now at 56000 kbit/s. I have not moved the router since I upgraded. 

Anyway I could get it back to 65000?

I don't have a phone line. 

Thanks

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and thanks for the update 🙂

Thanks

[IA003]

hey,

I received a text from TalkTalk yesterday. They told me that they fixed and repaired the line at my home. 

I restarted my router today and my speed is now back up to 63000. 

Thanks Chris! Much appreciated  

[Chris-TalkTalk]

Thanks 🙂

[IA003]

sure will do

[Chris-TalkTalk]

No problem, if you don't hear anything within 72 hours please bump the thread and we'll check for updates

Chris

[IA003]

ok.

Thanks Chris!

[Chris-TalkTalk]

OK thanks. I've logged this out to BT Openreach as a non-appointed task. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

[IA003]

I have the router plugged into the test socket. 

I have 2 other sockets in my home. However, I am not sure if they work or not.

I cannot connect my router to the other 2 because there are no electric outlets near them.

Thanks

[Chris-TalkTalk]

OK thanks. Line test is picking up a potential voice (telephone) fault. Is your router currently connected to your Test Socket?

How many telephone sockets do you have in your home?

Chris

[IA003]

I don't have a telephone handset. 

[Chris-TalkTalk]

Do you have a telephone handset that you can connect to your telephone socket to check for a dial tone and any noise on your line?

Chris

[IA003]

I just have my broadband connected to the socket.

[Chris-TalkTalk]

Hi IA003,

When you say that you don't have phone line, do you mean that you don't have a landline telephone connected?

Chris