EXTREMELY low upload speed / high latency!

[JayHRSN]

My download speed is below my guaranteed and is sitting at around 32 mbps and my upload is the main problem which is sitting at just over 1mbps, this is greatly affecting everyone in the house!

I have tried disconnecting everything, running speed tests on talktalk website and disconnecting all devices from wifi, I am also using a wired ethernet connection and the upload speed is still dreadful with very high ping/latency which is affecting my sons gaming!

I ran a line test and it analysed that something was wrong but haven't heard back yet, it would mean a lot if someone could help resolve this issue for me as it's frustrating not getting what I paid for!

I have attached the results from my speed test to this message

thank you!

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. As advised, please can you start your own topic and we'd be happy to look into this for you.

Thanks

[AllyM]

@Andyswifi ,

If you want help from TalkTalk staff, you'll have to start your own topic.

@JayHRSN ,

Staff will only be able to start helping you after you have updated your profile details as you have been advised.

[Andyswifi]

Fibre was installed 2 days ago Download and Upload speeds were 140Mbps now both have dropped to around 40Mbps.  How can I fix it?

AndyT

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Gliwmaeden2]

Staff will be back after the weekend, @JayHRSN.

Make sure that you have completed your community forum profile details for them to identify your account. 

Go via your avatar/name; settings; Personal Information. 

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