It's not TalkTalk who do the installation but Openreach or maybe City Fibre depending on your region.
It's probably not possible to change this as the date has been agreed.
Is this a new installation or a home move on a similar contract?
Staff here probably can't change the booking and if it's at all possible you would need to speak to the appropriate department but as this may be a contractual change, as said is probably not possible.
Staff are back on Monday and can advise further.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
