Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Eero6 box

TheSmallCleaner
First Timer
Private Message TalkTalk

on ‎24-11-2024 01:14 PM

Message 4 of 4

We had a power cut yesterday & since then the box in the office hasn't got any light on it. Plus the computer that is right next to it is running slower

Any suggestions would help, I've done the normal turn off & on etc

Labels:
0 Likes
3 REPLIES 3

KeithFrench
Community Star
Private Message TalkTalk

on ‎24-11-2024 03:43 PM

Message 1 of 4

You are confusing me, first, you said that the extender eero did not have any light on it & now you are saying that it has no green light on it, which is it? Both eeros should have a solid white light when all is working correctly.

 

Please can you PM me (to preserve your privacy) a screenshot of the Home tab of the eero app, then I will have an idea as to what is going on.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
0 Likes

TheSmallCleaner
First Timer
Private Message TalkTalk
In response to KeithFrench

on ‎24-11-2024 03:30 PM

Message 2 of 4

Afternoon Keith

No it's still no green light but I tested with a volt stick & there is power going to it. It's strange 

0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎24-11-2024 01:26 PM

Message 3 of 4

It sounds like that eero was taken out by the power cut (unusual). The PC is running slower, because it is using the WiFi from the gateway eero near the ONT.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
0 Likes
© TalkTalk 2026