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Engineer assigned 6 days ago - nothing further

Phillipa01
First Timer
Private Message

on ‎29-07-2022 08:48 PM

Message 3 of 3

Can anyone escalate this please. An engineer was assigned to our fault 6 days ago and nothing has happened since then. Our phone line and broadband keep disconnecting for 10/15 mins at a time.

 

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎01-08-2022 07:36 AM

Message 1 of 3

Morning,

 

I'm sorry for the delay. How are you getting on? The line test is now clear, how has the connection been over the last 24hrs?

 

Thanks

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎30-07-2022 05:40 PM

Message 2 of 3

Staff won't be back on here before Monday, @Phillipa01.

 

Phone help is open till 6pm, then not until Monday, 9am.

 

Check full details of opening hours and the Chat option today or tomorrow here:

 

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

 

I'll escalate this for staff attention in case you still need help after the weekend. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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