Equipment arriving early than the date agreed

[Gabriel_Matei]

Good afternoon,

I've signed up a contract with TalkTalk the previous month and the package was going to come on the 18th of July. However, due to not having actually moved in the apartment I had to reschedule it to arrive on the 28th. The problem is I just received an email saying that the package has been received whereas on the dashboard it says that the package is on track to arrive on the 28th. Is there anything that could be provided to clarify this, please?

[Chris-TalkTalk]

Hi Gabriel,

If you still need assistance can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Gliwmaeden2]

Can you liaise with the current tenants who may have received the package on your behalf, @Gabriel_Matei?

It's probably the router.

Perhaps that was not rescheduled despite the go live date changing?

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