I have followed the link of Option 2 of my renewal email (e.g., the second option available for you is to move onto a new, matching Fibre 65 contract for £24.45 per month** for another 24 months) and renewed my contract on 22nd and 23rd June. The same activity was repeated twice. I had received a flash screen message and being told me that "your new contract will be confirmed within 10 working days". I haven't received any confirmation and only picked this up when I have received my first new bill on 12th July. My old contract had ended on 4th July. I have noticed that you haven't updated my contract and have begun to charge more in my new bill. When I got in touch with your customer service and I was told that there isn't any evidence about my renewal.
I don't quite understand the situation. Your automatic renewal design through the email didn't give customers any receipt, but you required for evidence. Is the flash screen message "your new contract will be confirmed within 10 working days" new trick for customers to pay more? Or the renewal email is the fake email?
