Ethernet connection frequently dropping

[Jmitcha]

Hello.

For the last couple of months, I've had an issue where my ethernet will randomly start dropping. This happens every few days, and for periods of up to ~5 minutes at time (dropping up to ~10 times during this period).

Upon checking the router logs, I always see something like this.

After googling the issue, it was suggested that I change the "Speed & Duplex" setting on my PC. This seemed to help a bit, but hasn't fixed the issue.

Is anyone able to help with this?

[Debbie-TalkTalk]

Hi Jmitcha

I'm so glad to hear this 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[Jmitcha]

I have received the router, and everything is working perfectly so far.

Thank you!

[Debbie-TalkTalk]

Hi Jmitcha

How are you getting on, have you received the router?

[Debbie-TalkTalk]

Hi Jmitcha

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Jmitcha]

I have added the details to my profile now, thank you

[Debbie-TalkTalk]

Hi Jmitcha

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the replacement router.

Thanks

[Jmitcha]

Yes, that would be very helpful thanks.

[Debbie-TalkTalk]

Hi Jmitcha

Would you like me to send a replacement router for testing so we can rule this out?

Thanks

[Jmitcha]

No, we're still using the original router we received.

[Debbie-TalkTalk]

Hi Jmitcha

Thanks for your reply.

Have we recently sent you a router for testing?

[Jmitcha]

Sorry for the slow reply - I've tested a few other devices, and didn't experience the problem as far as I could tell. However, it's such an infrequent issue that it's hard to tell.

[Debbie-TalkTalk]

Hi Jmitcha

Do you have another device that you could test wired?

[Jmitcha]

Just one device (desktop PC). 

[Michelle-TalkTalk]

Morning,

How many devices do you have connected via ethernet?

Thanks

[Jmitcha]

I updated the driver when I started experiencing this.

Just double checked & I'm definitely on the most recent driver 

[Karl-TalkTalk]

Hi

It is a difficult one, it could be a fault on the network adapter in the device or even a driver issue for the network adapter.  Check the adapter in device manager and check the manufacturer website for any updated drivers.

Thanks  

Karl. 

[Jmitcha]

I've trialled this, but as it's such an infrequent problem it's very hard to tell unfortunately.

[Karl-TalkTalk]

Hi

Do you have any other devices to test via ethernet to see if this happens ?

Thanks  

Karl. 

[Jmitcha]

Hi,

No change in the lights as far as I've seen.

It's worth noting this is exclusive to my device connected via ethernet. None of my wireless devices disconnect.

[Karl-TalkTalk]

Hi

when the connection drops, do the lights on the router change ?

Thanks  

Karl.