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Broadband help

For queries about your TalkTalk broadband service.

Faulty Router

ironbmc
Chatterbox
Private Message

on ‎15-05-2023 05:25 PM

Message 4 of 4

Hi, since yesterday my router is not working. There is no light, however I have checked electrical socket and it works fine with my other devices. I guess there is a problem with a power supply (either cable or router). I need replacement asap as I work from home and I need to use my mobile internet at the moment.

Skrzypczak
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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎19-05-2023 11:15 AM

Message 1 of 4

Hi ironbmc

 

Have you received the replacement router?

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎16-05-2023 08:04 AM

Message 2 of 4

Hi ironbmc

 

I'm sorry to hear this.

 

I've ordered you a replacement router and a returns bag for your current router.

 

Please allow 24-48hrs for this to arrive. Let us know how you get on.

 

Thanks

 

Debbie

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Divsec
Community Star
Private Message TalkTalk

on ‎15-05-2023 07:26 PM

Message 3 of 4

Hi @ironbmc your post has been escalated and you should hear tomorrow. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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