For queries about your TalkTalk broadband service.
on 17-12-2021 06:58 PM
Following on from my previous post a few weeks ago I'm pleased to confirm after a bit of faffing with TT departments I'm now up and running but have a query that needs a bit of help.
Set up with the new shiny Sagecom Fast 5364, performance down is a very satisfactory average speed of between 135 and 150 mbps depending on traffic and with connected devices both by ethernet and wifi BUT up speed is only ever (after 5 days) 1 mbps or less which is a mystery?
The kit is identified as
Sagecom Hardware version FAST5364 4.00
Firmware Version: SG4K100124
Could it be a firmware problem, any thoughts would be appreciated
Regards
Mike
on 21-12-2021 07:01 AM
Morning,
The new firmware rollout has been paused by our Products Team while they complete some more testing.
Thanks
on 20-12-2021 04:21 PM
OK, I can accept that the community may not be geared up to support Future Fibre products however I find it a bit odd as the products have been on sale for sometime but is it possible that you can push the firmware update V130 to the router as mentioned by Keith French in his earlier response in this thread?
on 20-12-2021 10:00 AM
Hi,
Ok thank you for confirming. Unfortunately at the moment we can't provide specific support for a Future Fibre connection via the Community, however if you contact the Future Fibre Team via Live Chat then they will be able to look into this further for you.
Thanks
on 20-12-2021 09:29 AM
Yes the phone number is correct - please remember the 5364 is on FTTP via the Openreach ONT whilst the phone remains on the analogue line that used to serve the FTTC service.
Have to go out now but back lunchtime.
Mike
on 20-12-2021 09:16 AM
Hello,
Can I just confirm, is the telephone number in your Community Profile correct? Please do not post any personal information on the Community.
Thanks
on 20-12-2021 09:04 AM
Hi Michelle
The 5364 has been on continuously (checked log) and at this moment,0910, is delivering 148 down but only 0.63 up.
Mike
on 20-12-2021 07:50 AM
Morning,
I'm sorry for the delay. I can't currently connect to the router. Is the router switched off?
Thanks
on 19-12-2021 12:42 PM
Many thanks for the info. As the new 5364 is from stock and is currently V124 perhaps the TT team can push V130 when they return tomorrow. It might shed some light on the mystery?
Regards
Mike
on 19-12-2021 11:32 AM
No, it doesn't have that sort of information, which is a bit of a shame. The best thing it has to find out if there has been problems is the System Log, but this has only worked properly from firmware V130.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 19-12-2021 09:00 AM
Whilst the Fast 5364 downstream performance is rock solid I find the UI a bit primitive compared to my old HG633 in that under "maintenance" I cannot find any relevant line performance stats therefore I'm using speed testers to check up and down speeds.
The speedtest servers used are TT's own (Ookla) and BT Wholesale and both return almost identical results. If the 5364 has a "broadband information" location in its menus somewhere could you let me know - many thanks.
on 18-12-2021 11:15 AM
Are these sync speeds measured in the routers UI, or just speed tests?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?