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New router request

stemurray79sky
Popular Poster
Message 2 of 2

Hi please send a new router. 

For past few weeks my current router keeps disconnecting devices randomly at all times of day and night and also cannot access all websites when it is connected. Tried resetting it but keeps doing it. Both wired and wireless devices are affected!

 

I have to use my mobile data to access internet which is getting annoying.

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi Ste

 

I'm sorry to hear this.

 

I have ordered you a replacement router and a returns bag for your current router.

 

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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