What is the best way to contact Talk Talk about a new Fibre installation that has not been fully completed?
The issue I have is that although a BT Openreach engineer completed all his tasks at my house, he was unable to get the service working - because some connection at the fibre network exchange/splitter has not been done correctly on their end. I was told that it would be sorted out first thing today but it has not.
Contacting Talk Talk on anything specific such as this is completely frustrating for many of the 'usual' reasons: call centre staff with poor English, too much focus on verifying my account etc, sitting holding for far too long whilst staff try to contact Openreach and find out what is going on. There really must be a more efficient and effective, rapid means of contacting TalkTalk/BT Openreach about these issues - and especially when it is a new installation.
In general, TalkTalk customer service is woeful on all the basic things that should be simple to get right: a telephone number with a real human that speaks English natively. A much quicker account verifiaction procedure that does not ask all the same questions that you already answered when first dialling-in ... etc etc.
Above all, specific contact points/phone numbers for specific types of issues so that we don't have to suffer the ridiculously long and painful process of being funnelled through the same Customer Service contact centre every time for every issue.
