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Home Phone

Get help with your TalkTalk landline and calling features.

No Landline Connection

Number84
Newbie
Private Message TalkTalk
Message 2 of 2

So I've had no landline connection for the past month, broadband still works fine. TalkTalk said they couldn't find any fault on the line at their end, so I ended up paying for  a private engineer believing that the fault was at my property only to be told that everything was fine at my end and that it was TalkTalk's responsibility. I spent ages trying to get their useless chat bots to understand my problem with no success and all their contact phone numbers are all automated and just tell me to go online and use the bots. Eventually contacted TalkTalk via their complaints email address to explain the issue and after a week they replied saying I would be contacted by a manager. Manager contacts me three days later and arranges for an engineer to come to my property and says I'll also get compensation. Of coarse no engineer ends up coming and TalkTalk now do not seem to be responding to my emails. 

 

Anybody know of any other ways I can contact TalkTalk and actually speak to a real person? I know this has been a bit long winded but I felt I needed to fully explain the situation. I'm pulling my hair out here!

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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 2

Staff will respond after the weekend, @Number84.

 

Sorry it's a slow process. 

 

It will help if you complete your community forum profile details for Talktalk staff to identify your account. Add the landline number in Personal Information in the profile area and SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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