No Landline Connection

[Number84]

So I've had no landline connection for the past month, broadband still works fine. TalkTalk said they couldn't find any fault on the line at their end, so I ended up paying for  a private engineer believing that the fault was at my property only to be told that everything was fine at my end and that it was TalkTalk's responsibility. I spent ages trying to get their useless chat bots to understand my problem with no success and all their contact phone numbers are all automated and just tell me to go online and use the bots. Eventually contacted TalkTalk via their complaints email address to explain the issue and after a week they replied saying I would be contacted by a manager. Manager contacts me three days later and arranges for an engineer to come to my property and says I'll also get compensation. Of coarse no engineer ends up coming and TalkTalk now do not seem to be responding to my emails. 

Anybody know of any other ways I can contact TalkTalk and actually speak to a real person? I know this has been a bit long winded but I felt I needed to fully explain the situation. I'm pulling my hair out here!

[Karl-TalkTalk]

Hi

I've sent you a PM to confirm, if you can reply to that and confirm acceptance of the conditions, we can then book this in.

Karl.

[Number84]

Yes all the internal checks have been done. If you read my original post you will see that I paid for a private engineer to look for a fault at my property and none was found. He even tested the cables on the outside of my property and there was no dial tone coming from them. 

[Karl-TalkTalk]

Hi

Line tests are clear, so no obvious fault detected.  That's not to say there is not an issue, just that the test is not picking one up.

I can arrange an engineer for you.  Before booking this in, this will be an Openreach engineer.  Openreach will also work to the condition, that if the fault is within your property, then you would be liable for the engineer callout.

To make sure this does not happen, we usually ask that you have tested another handset, and tested at the 'Test Socket' if you have one.   Has this been done ?

Thanks  

Karl. 

[Number84]

I have now added my name and landline number to my profile for you. Without wanting to sound too dismissive, I have had TalkTalk test the line multiple times and they keep claiming they cannot find a fault. What I really need is an engineer to be sent to my property as the fault clearly lies between the phone cabinet on my road and my property. I don't understand why this is so hard for TalkTalk to realise and get sorted. 

[Debbie-TalkTalk]

Hi @Number84 

I'm really sorry to hear this.

Please can you add your name to your Community Profile, we can then run some tests on the line.

Thanks

Debbie

[Gliwmaeden2]

Staff will respond after the weekend, @Number84.

Sorry it's a slow process. 

It will help if you complete your community forum profile details for Talktalk staff to identify your account. Add the landline number in Personal Information in the profile area and SAVE CHANGES.