I received an e-mail stating: "As you haven’t taken any action from the previous communications we have sent you, we are writing to confirm that your bill is increasing by £12 per month for your copper landline service. You will see this change on your bill on or after 06/02/2025."
I contacted TalkTalk for the specific reason of removing the copper landline, and they offered an upgrade and renewal offer, which I have taken and has occurred in the past 2 weeks... so it's extremely frustrating to see "you haven't taken action" when I've committed myself to 2 more years! If somebody could investigate this, it would be greatly appreciated; I have the chat logs from the date that I opted out of Copper Line and upgraded if they are needed. Thanks!
