Full Fibre
We’re rolling out the UK’s fastest, most reliable broadband nationwide – Future Fibre. If you've got a question about amazon eero or our fibre to the home service then this is the place for you.
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Forum Posts

Very Important V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

My SageCom Router Seems to be bricked

This morning, I rebooted my Sagecom WiFi router and then lost Internet and WiFi connection. The router continued showing flash ambient light. I cannot find WiFi Access Point even 1 hour after reboot. Then I connected my Laptop to WiFi router through ...

yjiang by Conversation Starter
  • 1665 Views
  • 6 replies
  • 0 kudos

Connection lost between midnight and 1.00 am

I have seen posts on this subject but cannot see any fixes. This is getting really annoying now as we need the internet to be working 24/7 and obviously that is what we are paying Talk Talk for. I have checked the homework settings and the kids setti...

Fedup29 by First Timer
  • 1341 Views
  • 6 replies
  • 0 kudos

contract renewal

since november I have been trying to renew my contract but after 5 or 6 attempts the order keeps getting rejected and nobody a TT are unable to resolve this issue.Any help would be great.Stewart

Sbuxt by First Timer
  • 652 Views
  • 2 replies
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Text from 07378905544

Am upgrading from fibre 150 to full fibre and voip 500. Have had text and email confirmations. But received a text this morning from 07378905544 supposedly from talktalk saying that We have received a request from another provider about your talktalk...

rroberts1 by Popular Poster
  • 864 Views
  • 1 replies
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eero 6 pro won't connect to TV via wifi.

So I have had the eero 6 pro for a few years now. I have an LG tv that won't connect to the router. The connection is fine and everything is up to date on the eero. No issues except the TV not connecting. Can anyone confirm if this is because of an o...

very low connection speed

My cable was installed last week for full fibre and so far, the speeds I am getting are between 20 and 30 mbps. Initially I used my old router, but I was then sent an eero, which is slightly slower than the old one. I was on the phone to the technica...

Villip by Popular Poster
  • 4894 Views
  • 25 replies
  • 0 kudos

City fibre installation

So city fibre have installed in my area but the box for my house was removed because they made a mess. They now can’t connect me because I have no box. How do I get them to come back and install the box outside the house properly. (This is the connec...

Router needs reboot

Hi,Have a TalkTalk WiFi Hub router (reddish face to it). Finding that have to reboot it most days as various devices seem to lose connection... but not all things. The printer drops out, all the smart devices like plugs and bulbs, android phone.... o...

hutchys by Popular Poster
  • 2628 Views
  • 13 replies
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Resolved! Help with finding my Posts

Hi, I have been posting on this excellent Community Forum for years. Many thanks to everyone that has helped me over the years.I feel very guilty about asking these questions, but either I've become senile or TT has changed its methods.Q1 ) How do I ...

Poor connection

Good Morning I have been having problem with my broadband connection for the last 3/4 weeks now. Its often not connecting to the internet

UNSUCCESSFUL ENGINEER FIX / AMBER LIGHT FLASH

02/01/25Early hours of the morning the internet was down, and the modem router was flashing amber.I've gone through all the steps of resetting, turn of main wait 30mins - hour etc and nothing worked, Live chat sent someone out the next day on 03/01/2...

YK1945 by First Timer
  • 1528 Views
  • 7 replies
  • 0 kudos

Blacklisted IP Address Allocations

I am a full fibre 150 customer. Recently my IP keeps changing and for some reason the one I get allocated is always blacklisted (I use MXTool box to check). This has the effect of locking out my incoming email via my domain servers and I have to cont...

LivingWise by Conversation Starter
  • 6108 Views
  • 29 replies
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no contact

I put in an order for full fibre on the 18th of December and picked the installation date as required. other than the welcome to full fibre email i received i have had no contact and no equipment has been received, and the installation date is only a...

900 to 1600mbps and renewals

I’m almost out of contract having been with TalkTalk for 12 months. Which has been issue free and I’ve been pretty happy. I’m getting direct mails fromcompetitors about going from 900 to 1600mbps. My renewal for the next period has jumped over £10 a ...

Move engineer booking

Hi,This is a simple request I think, but can't see a way to do this online.I am upgrading my broadband from Fibre 65 to Fibre 500.An engineer has been booked for 24th January 2025, in the afternoon slot.However, I now have a hospital appointment then...

Eero connection issues

We have recently been persuaded to go full fibre with Talk Talk but our connection is now really poor upstairs. It is much worse than before we changed, so this is very disappointing. The Eero is downstairs. Is it possible to be sent a second Eero pl...

Wheeler1 by First Timer
  • 1006 Views
  • 4 replies
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Full Fibre/Eero router - advice please?

My current TalkTalk contract is 'Fibre 150' and it ends in a couple of months. For the same price, I understand TalkTalk is now offering 'Full Fibre 150' and I'm at the moment considering this. I have a few queries, though: FULL FIBRE: 1. Is this tru...

kwilsaint by Conversation Starter
  • 5202 Views
  • 22 replies
  • 0 kudos

Full fibre won’t connect

My router has been playing up since an engineer came out and set it up, it keeps disconnecting the internet but still lets me connect to the router, tonight it started flashing orange which hasn’t happened before, I’ve tried literally everything to r...

Eero Ad Blocking

I have had an Eero router for over two years now but it seems I may have somehow enabled ad blocking. I cannot see how to turn it off again and when I search online to says about going to the discover tab in the app which I don't seem to have. Does a...