New package start

[Amir2018]

• Hi i upgraded to a fibre500 package. 
  start date was more than 2 weeks ago, have been on chat 2 times and both times been told it will start in 5 days but im still on the old package and have not received the email for the new package to start. 

[Arne-TalkTalk]

Hi Amir2018.

The order is stuck in Openreach's systems, so we have contacted them and shown the problem , they are working on it post back in 48 hours on this thread we can check for an update.

[Arne-TalkTalk]

I will request an Update.