Full fiber and eero

[Julieab]

I have had full fiber a while but and old router, I was sent a eero, can I heck get it connected, I follow the instructions but no knternet at all to complete the set up just says on the amazon app something went wrong, they also told me to buy a piece of equipment with more Ethernet sockets but no idea what to do with it, I’ve had at least 5 complaints in and still waiting a response, am I doing something wrong I have attached pics

 

 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Just to confirm, are you connecting the eero to the ONT?

Setting up your eero | Full Fibre | TalkTalk Help & Support

Thanks

Michelle

[ferguson]

What have you got still connected to the old BT socket and why? The eero should connect directly to the new box (ONT) using an ethernet cable.