Full fiber and eero

[Julieab]

I have had full fiber a while but and old router, I was sent a eero, can I heck get it connected, I follow the instructions but no knternet at all to complete the set up just says on the amazon app something went wrong, they also told me to buy a piece of equipment with more Ethernet sockets but no idea what to do with it, I’ve had at least 5 complaints in and still waiting a response, am I doing something wrong I have attached pics

 

 

[DJI_MINI_2_SE]

Deleted.

[Julieab]

The internet is not fine, it shows ok on my phone but if I try searching anything it tells me I’m not connected to the internet 🤦🏻‍♀️🤷‍♀️

[DJI_MINI_2_SE]

This video takes you through the connection and setting up the app it may help you explain where the app is failing on your set up - 

Ignore the part where she sets up extra eeros's and the extra box etc.

https://youtu.be/B1pv8bMfEtA?feature=shared&t=35

[Julieab]

Hi Chris, I’ve taken everything out of the old openreach box, coupled the eero to the lan and tried set up again and all I get is the pictures, the registering just goes round and round then the error message

 

 

[Chris-TalkTalk]

Just to confirm, with the old router connected just to the ONT (and not connected to the telephone socket) the internet connection is fine?

Chris

[Julieab]

It is connected straight to the ont with the Ethernet cable provided, when I follow the Amazon eero app it is not connecting to WiFi it’s staying on 5g and then keeps telling me it has encountered a problem

ive been trying for 2 weeks now and have complaints in with no response for 8 days now when they said it would be 3, I was also promised the latest talk talk tv hub but that is still to be seen, instead I received 2 new eero

please help!

[Chris-TalkTalk]

Thanks. Connection looks OK with the Sagemcom, so just to confirm, you are connecting the eero directly to the ONT with an Ethernet cable and not connecting it to the old telephone socket?

Chris

[Julieab]

all done and updated

[Chris-TalkTalk]

Hi Julieab,

The old router should have just been connected to the ONT, not the telephone socket too. Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Julieab]

The ont went straight to the old router as well as the phone line, coming from the old box is broadband and telephone

 

[Julieab]

Yes I am straight from the ont to the back of the eero but no internet at all, I try following the Amazon app but it encounters a problem

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Just to confirm, are you connecting the eero to the ONT?

Setting up your eero | Full Fibre | TalkTalk Help & Support

Thanks

Michelle

[ferguson]

What have you got still connected to the old BT socket and why? The eero should connect directly to the new box (ONT) using an ethernet cable.