Internet Down DY6

[McParland57]

Been trying to get a response from Twitter for over an hour to understand why my connection keeps dropping every <5 mins.

Can anybody advise?

FYI - SamKnows has been taken over by CISCO and I can't find their lookup service..

[McParland57]

Could you to request an eta and update please?  Not happy with this being left open ended, with no clue as to what is going on.

Thanks

[Chris-TalkTalk]

Hi McPartland57,

Sorry we don't have an ETA at the moment, we'll let you know when we have any more information 

Chris

[McParland57]

Wow.  It's been a month.

Could I please have an ETA for getting this fixed please?

[Michelle-TalkTalk]

Morning,

Apologies, no update as yet. The incident is still under investigation.

Michelle

[McParland57]

Hi

Any update please? I still can't run a speed test.

[Debbie-TalkTalk]

Hi @McParland57 

Thanks for your reply.

I'm not sure, the team just advised that this has been raised with our development team to resolve.

[McParland57]

Thanks for the response Debbie?  What is the issue?  Is it a new issue or one that's been about for 4 months?

[Debbie-TalkTalk]

Hi @McParland57 

This issue has been linked to an incident that is under investigation. We will monitor for updates and post back on this thread once additional information is available.

Thanks

Debbie

[Debbie-TalkTalk]

Hi McParland57

I've asked our My Connection team to take a look at this and I will post back as soon as I have further information.

Thanks

[McParland57]

Hi Debbie

Unfortunately I don't get the time to keep chasing these little updates.

I still can't run a speed test and I still get the same update.

YEs I've tested different browsers and different devices.  

[Debbie-TalkTalk]

Hi McParland57

Can you confirm if you have recently tested with different browsers and on a different device?

Can you also send post a screenshot of what you receive when you try and run a speed test, please remove any personal information from the image before you post it. I can then pass this to the My Connection team to take a look.

[McParland57]

I have and i I still can't get a speed test.

[Michelle-TalkTalk]

Morning,

How has your connection been? Did you have a chance to reboot the router?

Thanks

Michelle

[Debbie-TalkTalk]

Hi McParland57

I have checked the connection and I would suggest rebooting the router.

When did you last reboot the router?

[McParland57]

Strange - i thought I'd replied to this over a week ago

The TV is the only one I notice on - probably because the need for streaming..

The router is upstairs, and has ethernet devices connected so not possible to move closer to the TV.

Also  - still can't run a speed test at all. 

[Michelle-TalkTalk]

Hello,

Can I just confirm, is the TV the only device which is currently dropping the connection? Is the router located close to any electrical devices that may be causing inteference? Is it possible to move the router closed to the TV?

Thanks

Michelle

[McParland57]

Hi  Michelle

Still not able to run a speed test on either Edge or Firefox browsers.

TV, which is 4 metres away downstairs from the Router which is upstairs. , is still dropping signal occasionally. Three times yesterday during Giro D'Italia coverage.  This is not as frequent with the new router as compared to the old one

[Michelle-TalkTalk]

Good morning,

Does the My Connection issue also happen if you use a different browser? Would it be possible to post a screenshot of what you see what this happens (please remove any personal information before posting) and we can ask the My Connection Team to take a look.

In regards to the TV, how far away is the TV from the router please?

Michelle

[McParland57]

Yes, "TV has lost connection". Luckily it does reconnect within a few minutes but it does stop what ever we are strsaming

[Chris-TalkTalk]

Hi McParland57,

Do you get any message on your TV when it loses connection?

Chris