Firmware update request

[louisdexter]

Please can i have assistance upgrading the firmware on my Sagemcom-FAST5364, I'm currently on version SG4K10002816t and have been having connection issues. Openreach have reset my line, but my firmware now needs updating
Thank you

[Chris-TalkTalk]

Firmware is still updating, should complete in a few minutes

Chris

[Chris-TalkTalk]

No problem 🙂

[louisdexter]

Great, thank you 👍

[Chris-TalkTalk]

OK I'll do it now, please don't switch off your router

Chris

[louisdexter]

Hi Chris, my meeting finished early so anytime will be good 

[Chris-TalkTalk]

Sorry, I'll have finished by then, the latest I can do it is 3:30, is this any good

Chris

[louisdexter]

Hi Chris, 
That would be great thank you, please can we schedule for around 16:00hrs as i'm currently working

[Chris-TalkTalk]

Thanks. Would you like me to update your firmware now, it can take up to 30 minutes for it all to complete?

Chris

[louisdexter]

Hi, thank you for your reply. Community profile updated as requested

[louisdexter]

Hi, thank you for your reply. Community profile updated

[Chris-TalkTalk]

Hi louisdexter,

Can you please update your community profile to include your:
 

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris