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Broadband help

For queries about your TalkTalk broadband service.

Firmware update

Meteorraincloud7
First Timer
Private Message TalkTalk

yesterday

Message 4 of 4

Hey, i have noticed that my router has been recently struggling then noticed that the firmware hasn't been updating, is there a way to manually update it? if so how to get the file i need for it?

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3 REPLIES 3

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Meteorraincloud7

yesterday

Message 1 of 4

Definitely get in touch with Talktalk directly. 

 

You cannot do this update yourself as it needs to come from Talktalk, not files on the Internet, @Meteorraincloud7.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Meteorraincloud7
First Timer
Private Message TalkTalk
In response to Gliwmaeden2

yesterday

Message 2 of 4

TalkTalk Wi-Fi Hub (Sagemcom FAST 5364) is a dual-band AC1200/AC2200 wireless router 
it’s on 24/7 until it decides to lose connection. Recently it’s been losing connection so I was checking some info, noticed the firmware isn’t updated which I thought was automatically updated itself aha 

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Gliwmaeden2
Community Star
Private Message TalkTalk

yesterday

Message 3 of 4

Which router model is it, @Meteorraincloud7?

 

If it's one of these, you need to contact Talktalk directly on 03451 720088 or Chat (via My Account) to discuss it's replacement:

 

https://help-centre.talktalk.co.uk/Broadband/Security/Telecoms_Security_Act_Unsupported_devices

 

Current Sagemcom models should be updating automatically  - usually overnight, so don't switch it off at night. This cannot be done manually, and there are no staff on here to push this through for you.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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